Do you need Expert Service & Equipment Validation?
Astoriom provides long-term service and validation services
Astoriom maintains a dedicated engineering service support team that provides equipment service and validation both at our facilities and a fleet of external field engineers in the UK and Ireland that provide onsite service and validation solutions to customers who contract with us for ongoing service. Whether you store samples onsite or at one of our state-of-the-art facilities, our solutions are designed to safeguard your valuable assets against potential risk.
Equipment Service & Validation Solutions
At Astoriom, our sample storage and management equipment is continually monitored, rigorously tested and routinely validated, serviced and maintained to ensure it meets the highest quality standards for the safe and secure storage and protection of your valuable sample assets.
Regardless of whether your storage equipment is onsite or with us, periodic maintenance, upgrades and validation are critical to ensure the equipment continues to protect your samples in storage today and in the future. Our proactive approach reduces the risk of equipment failure, safeguarding your samples and ensuring compliance with industry regulations.
Our Field Service Engineers
Astoriom’s team of highly trained and experienced Field Service Engineers provide comprehensive calibration, validation, and repair services for a wide range of storage equipment. Our service is tailored to a customer’s individual requirements, ensuring you remain compliant, and your equipment operates at peak performance.
Some key services include:
- Scheduled preventative maintenance to avoid unexpected failures
- 24/7 emergency support, including phone and email technical assistance.
- Rapid-response breakdown cover to minimize downtime
- Bespoke validations such as warehouse mapping to optimize storage systems.
Our Service and Validation Quality Standards
Our offsite or onsite service and validation solutions minimizes client downtime and ensures the highest quality standards.
Key benefits include:
- Service engineers that adhere to cGMP guidelines for document generation.
- Full audit trail of equipment service & validation for regulatory compliance.
- Use of state-of-the-art NIST and UKAS-calibrated equipment to capture information.
- Flexible breakdown cover can be provided with options for on 24-hour and 48-hour SLAs all the way through to 24/7 emergency breakdown cover to maximize business continuity.
- State-of-the-art validation equipment to see chamber performance live, allowing any corrections to be carried out with full visibility, giving you full peace of mind.
The Value of Partnering with Astoriom
Sample Storage Service & Validation Experts
With over 30 years of experience in sample storage and equipment service and validation, Astoriom ensures your storage systems are consistently validated when you need it and remain compliant with international quality standards, safeguarding your valuable samples.
Flexible Onsite/Offsite Service & Validation Contracts
We offer tailored service and validation solutions, whether onsite at your facility or at one of our locations. Our contracts service level agreements are customized to fit your operational needs, providing the flexibility to adapt to changing R&D demands.
Protects Samples for Future R&D Requirements
By ensuring your equipment is regularly validated and maintained, we help extend the lifespan of your samples, enabling you to preserve them for ongoing and future research and development efforts without compromising their integrity.
Reduces Risk of Costly Downtime and Sample Loss
Our preventive maintenance schedules and rapid-response breakdown cover reduce the likelihood of costly equipment failures and sample loss, allowing you to maintain uninterrupted business operations and focus on R&D innovation.